Customised Teas FAQ's

what does the price shown include?

The price you see is for the finished product. This includes the tea, pouch and label. There are no additional or hidden costs. You do not get charged anything extra for a specific label choice or colour. VAT on tea is zero rated - therefore there is no VAT added to the price you see. 

is there a minimum order?

There is no minimum order other than the number of packs shown online on the product page which for customised teas, is 6 packs.

can I rename your teas?

Yes of course - in fact we encourage you to create your own unique names. The only teas you might consider to keep the same name are estate teas as these help the buyer understand the tea estate where the tea has been grown and where there are grading letters e.g. Margaret's Hope TGFOP, the grade of leaf.

can I have my logo on the packaging?

Yes! You can upload your logo on the product page for each customised tea. Once your logo has been applied, we will be in touch to show you an example label for your approval before going to print.

do you offer any other label designs than those shown?

We only offer the label designs you can see online. However, we can print full colour so if you have a logo or want to have your own label designs, we can print these for you. You have the option to upload your logo or label designs on each customised product page.

can I have my own label design?

Yes. You can upload your own label designs through the product page of the tea you would like to have customised. We require a front and back label for each tea. The back label needs to include all the compliance information such as Weight, Description, Origin, How to Store, How to Prepare, Ingredients, and 'Packed on behalf of xxxx (your business name) along with your contact details. Please note though that the vacuum inserts used inside the pouches are branded Jenier World of Teas. The label measurements are 80mm wide x 110mm length

do you print the best before and lot numbers on the packaging?

Yes, we will find the best place to show this information on your packaging. It will be added during production.

Finishing Touches - How do I choose the colour of ribbons or twine?

We have a vast array of coloured ribbons and twines to choose from, so please feel free to request a preferred colour in the notes section of your order. As it is difficult to match colours to on screen designs, we will select the best colour match to your logo or label designs. Should there be any doubt or options, we will get in touch with you to discuss. Rest assured, our team who look after the finishing touches take great pride in their work and will always strive to get the perfect match.

what are the lead times to receiving my order?

For first orders we would ask you to allow for a lead time of 10 - 14 working days. Subsequent repeat orders will be quicker. However, if you require your customised order by a specific date, please mention this in the notes section of your order. 

is there a limit on how many teas I can have customised?

No, you can have as many or as few teas customised as you'd like.

do i have to choose the same label design for each tea?

No, not at all. You can mix and match any label designs but for each design and tea the minimum order is always 6 x 100g (or equivalent depending on the tea) or 6 x 15 Pyramids per tea.

what is the shelf life?

As we package the tea inside Jenier vacuum pouches, the tea is kept extremely fresh. A by-product of this process is the shelf life of loose leaf tea is extended to 10 years prior to opening and a further 2 years after opening. Our pyramid teabags are also packed using the same process but as we use bio-degradable mesh, the shelf life is 4 years prior to opening and a further 2 years once opened.

I want to sell pyramids, but what about the tags?

To have your own branded tags costs thousands of pounds and if this is what you require, then our Customised service is not for you (but please get in touch and we’ll be happy to help). However, if you are happy to say “Yes, Jenier World of Teas is our tea supplier and packages our tea for us” then it is an ideal partnership that can work at very low order quantities across any teas in either pyramids or loose leaf.

does the packaging have the jenier logo on?

The outer Kraft bag does not have any Jenier logo present. For compliance, Jenier Limited is named as the packer of the product and inside the Kraft Bag, the silver Vacuum pouches have the Jenier World of Teas text printed on them. If you have chosen pyramid tea bags, then the tags show the Jenier World of Teas logo. Most customers comment that they are happy to show their tea has been sourced and packed by Jenier World of Teas as a mark of high quality products, packaging and as a member of the Ethical Tea Partnership.