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Frequently Asked Questions


Do you have a minimum order value?

No, we don't have a minimum order value. Just order what you need when you need it.

What is the latest time I can order if I am looking for same-day dispatch?

We ask you to place orders before 2pm to give us time to get your order processed and packed for dispatch. However, if your order is urgent, we would always try our best to dispatch that day but we would ask if you could call us on +44(0)1505 800 797 to let us know of your urgent requirement.

Can I pick up my tea order from your Glasgow tea store?

Yes. The option to collect from our warehouse in Glasgow for free will appear at the checkout if your shipping postcode is within 50 Km of our store. However, if this option does not appear for you but you would like to collect from our store, please get in touch on 0800 048 9930 and we will arrange your collection and refund you any shipping charges you may have incurred.

How will I know my order is ready for collection if I'm picking it up from your Glasgow store?

When your order is ready for you to collect you will receive an e-mail advising you your order status has changed to 'Awaiting Pickup'. 

Can I buy sample teas before buying wholesale tea packs?

Yes and we really encourage you to do so. Every tea has a sample option. For loose leaf teas, we try to include enough tea for around 6 - 8 cups of tea per sample. For pyramid tea bag samples, we include 4 pyramid tea bags in each sample.

I've ordered the wrong tea, can I return it?

Yes, just send the tea in it's unopened, original packaging to us along with proof of purchase. You need to let us know within 14 Days of receiving your tea that you'd like to cancel your order but you have a further 14 days to return the tea to us once you've told us. As soon as we receive your returned tea we will refund you the value you paid for the tea (excluding shipping fees) as quickly as possible within 14 days of receiving your returned tea.

I've opened my tea but don't like it, can I return it?

Unfortunately we can't accept returns of opened tea or packaging BUT please do get in touch as we really want you to find teas you'll enjoy so call us on +44(0)1505 800 797 or e-mail and we'll be happy to discuss your tea experience and how we might be able to help.

My tea order is damaged, what should I do?

Of course we try our best to make sure that your tea order will arrive with you in perfect condition. Should this not be the case, please let us know within 14 days of receipt providing details and if possible, photos of the damage. You can e-mail or call us on +44(0)1505 800 797.

Are your pyramid infuser tea bags really biodegradable?

Yes. The fine mesh used in our pyramid tea bags is non-toxic Soilon, which is made from corn starch and not nylon. Our luxury loose tea can be infused conveniently without having a negative impact on the environment.

Can I sell Jenier World of Teas?

Yes. We're only too delighted to support your business by selling you our retail packs at trade prices. You'll be surprised how many customers will taste our tea and ask you if they can buy some to take home. Stock up with our sampler pouches as they make great items to have by your checkout and encourages your customers to try new teas too.

I'd like to have my teas on display, is it okay to use glass containers?

Letting your customers see, smell and touch your teas is a great marketing tool and makes their whole tea experience much more interesting. You can refresh your displays whenever you feel they are in need and don't have to keep them in opaque containers.

What base teas do you use for your flavoured teas?

Ones that taste just as good on their own without any flavouring. We only use high quality teas as base teas throughout our range. Teas such as high quality black teas from Ceylon (we find Ceylon teas are particularly good as a base for flavoured black teas), premium grade Rooibos, Sencha style green teas, White teas etc.

What exactly are the natural flavourings you use in the teas?

All our natural flavoured oils are made from high quality fruit extracts.

You supply catering tea bags, is this tea inferior to your loose teas?

Absolutely not. We use premium teas throughout our range. 

Which teas make great ice tea?

As all our teas are high quality premium teas you can almost make an iced tea using any of them. However, our customers report great success using our flavoured black teas, herbal and fruit teas, children's fruit teas and flavoured Rooibos tea. For ease, we also have Iced Tea Sachets that contain premium fine cut tea leaves, ideal for making iced teas quickly and easily - ideal for food service. 

Can I store tea in my freezer?

We would strongly suggest that tea should not be stored in a freezer because ice crystals would form on the tea leaves and these would melt during the thawing process and spoil the tea.

How much stock do you hold if I want to place a bulk order?

We endeavour to hold large quantities of all our listed products, however on occasions for very large orders we may require an agreed lead time for delivery.

You may have other questions. If so, we'd love to hear from you