Samples
We ship samples up to a Large Letter weight FREE of charge anywhere in the world. You will see the option for free shipping appear at the checkout if the weight of your order can be sent by Royal Mail Large Letter. If no free option is shown, this means that the items in your cart are over the allowed weight by Royal Mail.
Which Days Do You Deliver?
We're delighted to be able to offer next working day delivery, 6 days a week. We can deliver on a Saturday using the same next working day service for a minimum additional price of £3.50. We use DPD tracked next day courier service as our main courier, supported by DHL Domestic, Royal Mail Parcel and Royal Mail Large Letter service depending on individual orders and locations.
UK Shipping Rates & Free Shipping Threshold
We don't operate a minimum order policy, but orders below £75 net value attract a carriage fee of £7.50 + VAT. If your order is over £75 and being delivered to a UK address, shipping is free. Charges are automatically applied or free shipping offered at the checkout.
UK Daily Cut Off Times for Next Working Day Delivery
Generally speaking if we receive your order before 1400hrs, we would expect to dispatch that day for next working day delivery. However, if you find that time has run away with you and it's after 1400hrs, give us a call to let us know you need your order for next day as we will do our best to dispatch that day and do have alternative back up options that might just work for you, depending on how urgently you need your order. For large bulk orders, we sometimes need a longer lead time but would contact you directly to advise and discuss.
Signature or Safe Place?
We normally send out trade orders requesting a signature on delivery, however we understand that for some of our customers it's not convenient to have to stay in to sign for an order. If this is the case for you, simply let us know in the notes section of your order or call us directly and if possible let us know the 'safe place' you'd like our courier to leave your order. This could be a neighbour, a shed, porch etc. just let us know and we'll pass this information on.
Saturday Delivery
We're really pleased to be able to offer Saturday delivery for all UK orders placed on a Friday.
Tracking
DPD, DHL Domestic offer both e-mail and SMS text tracking. If we have these details from you we will enter them into the courier's tracking system so you can receive real time tracking information for your order. We also have our own internal tracking process to make sure we know you're order has been delivered to you. If we spot any delays or any issues with your order we'll be in touch with you as soon as possible to make sure you're aware and assist where needed.
Scottish Highlands & Islands
As shipping to these areas are generally a 2 day service, depending on the weight of your order we will either use Royal Mail (up to 2Kg) or DPD 2 Day service. Some remote areas may involve a longer delivery service than the 2 day service, but we can still offer free shipping on orders over £75 and the fixed carriage fee of £7.50 + VAT if you're order is less than £75 (net value).
Northern Ireland
We offer a 2 Day free shipping on orders over £100 to Northern Ireland. If your order is below £100 and weighs less than 2Kg (allowing for packaging) we offer Royal Mail 48Hrs service for £7.50 + VAT. If your order weighs over 2Kg but the value is below £100, we offer a fixed rate 2 Day service with DPD at £11.50 + VAT or a returned rate will show from DHL Express for you to compare.
Channel Islands
We offer a 2 Day free shipping on orders over £180 to the Channel Islands. If your order is below £180 and weighs less than 2Kg (allowing for packaging) we offer Royal Mail 48Hrs service for £7.50 + VAT. If your order weighs over 2Kg but the value is below £180, we offer a fixed rate 2 Day service with DPD at £16.50 + VAT or a returned rate will show from DHL Express for you to compare.